Housing Officer

This is an exciting opportunity to join the Strategic Housing team, delivering high-quality housing management services that support tenants, communities and neighbourhoods across Torquay.

Summary of job
This is a temporary contract for an initial 12-week period, starting ASAP. The role is based on site in Torquay, with some flexibility for hybrid working.
The pay rate for this position is between £16.35 and £17.85 per hour, dependent on experience.

Please note you must have your own vehicle

Main duties and responsibilities

• Deliver a high-quality housing management service including tenancy management, neighbourhood management, arrears control, lettings and anti-social behaviour casework
• Manage a portfolio of properties, schemes and estates, ensuring they are maintained to a high standard
• Support tenants to sustain their tenancies, identifying support needs and signposting to relevant services
• Manage rent accounts and arrears, providing advice on income maximisation and welfare benefits
• Investigate tenancy breaches, including anti-social behaviour, and take appropriate action including legal proceedings where required
• Carry out property and estate inspections, recording outcomes and ensuring follow-up actions are completed
• Assist with lettings processes, including void inspections, tenancy sign-ups and new tenant visits
• Respond to emergency situations, including urgent repairs, ASB incidents and safeguarding concerns
• Work collaboratively with internal teams, contractors and external agencies such as police and social services
• Maintain accurate records and ensure compliance with housing legislation, policies and data protection requirements
• Support customer and community engagement activities to improve satisfaction and service delivery

Person Specification

• Excellent communication and interpersonal skills, with the ability to build relationships with tenants and stakeholders
• Ability to manage a varied workload, prioritise effectively and work under pressure
• Experience of working in a housing or similar environment, managing tenancy-related issues
• Strong problem-solving and decision-making skills
• Experience of dealing with challenging situations and vulnerable individuals
• Knowledge of housing legislation, welfare benefits and safeguarding principles
• Experience of rent arrears management, estate inspections and tenancy support
• Ability to work independently and as part of a team
• Strong administrative and record-keeping skills
• Full UK driving licence and access to a vehicle

Any Specialist requirements

• This role is subject to a Disclosure & Barring Service (DBS) check
• Candidates must be able to travel across the Torbay area and occasionally work outside normal hours
• A commitment to safeguarding children and vulnerable adults is essential

The deadline for applications for this position is – please apply as soon as possible as applications will be reviewed on a rolling basis.

If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.